Brazo auxiliar cdh/cdm
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Prices are expressed in [local currency] and include taxes, unless otherwise indicated.
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Shipments are made throughout the territory of [country] via [name of the shipping company].
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The company will deliver the order free of charge to Terminal Tres Cruces. The customer will choose the shipping company and pay the shipping cost when picking up the order at the agency.
For all orders confirmed from Monday to Friday until 4:30 p.m., delivery to the transport agency at Tres Cruces will be made on the same day the order is placed.
The customer may pick up their order at the designated store once they receive the confirmation email for merchandise pickup.
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Filar S.A. aims to guarantee quality products and customer satisfaction. If a return is requested, the product must meet the following conditions:
The return period accepted by the company is 5 business days.
Important: Electrical products are not eligible for return.
To request a return, send an email to devoluciones@filar.com.uy with the purchase invoice and/or order number and the reason for the return. If there is more than one item in the invoice or order, specify which item is to be returned.
The customer service department will reply to the email within a maximum of 48 business hours, sending instructions for the return and indicating where the product should be delivered.
FILAR S.A. guarantees the products it offers against manufacturing defects.
If a manufacturing defect exists, FILAR S.A. technicians, together with the manufacturer’s information, will analyze whether the warranty applies or if the failure is due to misuse of the product. If it is determined that the warranty applies, the customer will be provided with an identical product or a refund will be issued if the product is out of stock.
